What is the current situation with Safestyle?
As of today, the 30th of October 2023, Safestyle have announced they have gone into administration. This means they will no longer be able to take new orders for window or door installations.
UPDATE – Administrators of Safestyle UK agree contract with Anglian Home
Improvements to fulfil customer orders. Please click below to read further information on this.
What does this mean for me as a customer?
You will still be issued with a FENSA certificate stating compliance to the building regulations for installations that have been registered by Safestyle with FENSA and you will also be issued with an Insurance Backed Guarantee (IBG). If your installation has not been registered by Safestyle with FENSA you will not receive a FENSA certificate or an associated IBG.
In the first instance, please contact firstname.lastname@example.org via email, and they will endeavour to provide you with an update.
If your installation has not been carried out then you will need to speak the new owners/ Administrators or Citizens Advice Bureau as to any potential next steps and if you will be able to reclaim any money paid out.
If you have already paid for part or all of the installation with a credit card then you will be able to make a Section 75 claim and will need to speak to your credit provider. Please see below for more information on Section 75.
What is an IBG?
An IBG, is an insurance policy that provides cover for a guarantee in the event the company that issued the guarantee ceases to trade, meaning when it is legally brought to an end because it cannot pay its debts.
If there is subsequently a problem with the installation that would otherwise have been resolved by the installer’s guarantee, a claim can be submitted to the IBG provider (assuming the homeowner in question has a policy).
An IBG would have been issued by Safestyle to you when you received your FENSA certificate. Please check your policy prior to contacting Installsure.
How do I make an insurance claim against my IBG?
What is Section 75?
Section 75 is a UK consumer protection law which means your credit provider has the same responsibility as the company you’ve bought something from should anything go wrong with the purchase.
It’s a legal requirement of your lender so that a consumer is never in a position of having to pay off debt on a product they didn’t receive or the final product wasn’t as it should have been. This applies to all purchases made with a credit card or via a loan for anything between £100 and £30,000. If it’s bought with credit, the lender is as responsible as the supplier.
To make a Section 75 claim you’ll need to contact your credit provider. So if you bought the product on a credit card it will be the credit card company rather than Visa or Mastercard.
RISA carry out assessments of Section 75 claims when it come to the replacement of windows and doors in a domestic setting and you can download a template Section 75 claims letter to send to your credit provider via their website. Visit the RISA site by clicking here.
What if I still need new windows and doors?
Use the search bar at the top of this page to locate GGF Members in your area. Your local GGF member will be able to advise you on a range of styles and options that will best suit your house and lifestyle.